Hi Lance,

I just want to say how much I appreciate the staff at O'Brien. My 17 year old daughter is responsible now for the upkeep of the Honda since she is pretty much the one who drives it the most. She came home the other day after having the oil changed and was so upbeat about how well you all treat her when she comes in. She mentioned how Mr. Gomez is always friendly and helpful. One of the best perks about having purchased from O'brien has been the service we have received through the years. Thanks to all your staff--our family has never once met an employee of O'brien that we didn't like!

Hello Lance,


I wanted to take a moment to respond to your request for feedback, which I appreciate you inquiring about. My guess is your continued interest in client feedback helped contribute to my recent positive experience at your Salem Honda Dealership. your staff was friendly and personable from the moment I walked in the door (in fact from the very first time I talked to somebody on the phone). I was very well taken care of by your staff and would like to particularly mention a few of your associates that really made me feel good about my recent purchase. Antonio Ownings provided excellent service and followed through promptly with everything he said he would do. I felt very comfortable with his professional and friendly manner. Managers Mike and Matt really worked with me to get the vehicle cost and monthly payments into an affordable range for me. During the financing portion Steve Langdon answered my many questions about the process with patience and consideration even when it was past closing time. The process went very smoothly and I am quite happy with my purchase. Thanks again for your interest in customer satisfaction and doing so much to ensure positive client experiences. I would definitely recommend Honda of Salem.

Dear Mr. Donavan,

I just picked up my new CR-V last night and am thrilled with it! Jim Mally was our salesman and he took very good care of us explaining all the details of our new car. I appreciate the time he took and also how he kept us in the loop until our car arrived. This is our first brand new car in many years and we are looking forward to lots of fun adventures in our new Honda!


Thanks

Hi,

I received my CRV yesterday and love it. Jim Mally was absolutely wonderful in going over all the options and how they work. He did a great job.

My husband and I are very pleased with the service we have received and would definitely recommend you to our friends. No pressure in the sales process which is nice, everyone was friendly and thats what you want.


Thanks again

Hi Lance,

My experience was fantastic! I bought my BMW through Stan and could not be more happy. This was the third car that I have bought from him over the past 8 years. My husband and I both have always had a very pleasant experience with him. Plus, we love our car and the follow up service! Thank you!!!

Hi Lance,

Again, I would like to say that my experience with the service department has been great. The $19.95 oil change was a great price and a great value and I look forward to having my CR-V serviced there again soon.

Thanks

The terrific coupon deal brought me in sooner than I planned and although you were quite busy and told me an hour and a half for wait time, I was out of there in an hour! Great service-as I told the other women waiting in the "lounge"!

Hi Lance. My experience yesterday was great, from intake to bull payment. Jason was prompt, focused and helpful. Your courtesy car driver was prompt, friendly and got me to and from where I needed to be. This was my first experience with O'Brien (it's a new car), but we'll definitely be back.

My experience was great! John Steward was totally awesome, very helpful, polite and an overall enjoyable person to do business with.

Jeff, the paper guy, was also very professional, polite and helpful completing the finance part. There was another guy in the sales dept, Im not real good with names, but he did a great job at explaining the wonderful deal he could offer me on the CRV. The people in the repair department changed my oil in my 2003 CRV, washed it and vacuumed it out too. They were super polite, efficient and helpful too. Sorry I dont remember their names either. Overall, I dont think the experience could have been any better, it was awesome - and I love my new car, my son inherited my 2003 CRV - and he loves it.

thanks for everything

Lance,

Brad was wonderful to work with and we would definately go through your dealership again when we need another car. It was by far the most pleasant car-buying experience we've had.

Hi Lance,

I can't say enough nice things about the service and care I received from your staff. Tony was such a pleasure to work with. He was able to help me find a vehicle that suited my needs as well as my tight budget. Additionally, he and Jerry in finance were willing to work with the banks to secure a better auto loan for me. After a mistake with some of the papers, Jerry drove out to my house to have me re-sign them the very same night.

I know I will definitely be recommending my friends and family to your auto group.

Thanks so much for the fantastic service!

Lance:

Once again, I am writing to say thanks for the excellent service provided by
the Honda Service Department in Salem. Jason and Shawn took great care of
my car. In the process, the mechanic found an oil leak and had it repaired
before my warranty runs out in a week. And it's always great to see Greg's
smile running around the service department assisting wherever needed to
minimize any wait time! I've been bringing my Honda's in for service since
the early 1980's, and don't want to go anywhere else for service.

Thanks!

As I hve been dealing with Delon and now with OBrien I can only say the service ,customer relationship is excellent
Salesmann Jim Malley was very good, good job/ will recommand anytime

Hi, Lance:


Everything was great as usual: nice people, good work, good value, strong coffee, etc. I might add some decaf or tea or something in the lounge, and a couch or some more "loungy" furniture. Maybe move the vintage Civics upstairs? :) Otherwise, just keep up the good work!

I am always treated like gold when i come in. Jason and Greg A are my two go- to guys, they never disappoint me. Oil change, replaced both headlights, washed-wiped down vacumned - and I was outta there in 45 minutes, I LOVE the service dept. Thanks so much for these two guys honda owner for over 20 years!!

Sent from my iPhone

Dear Lance,


Thanks for your interest. I had forgotten my coupon for oil change at home and was told if I brought it in they would honor the price at checkout. Well we ended up not going home and when they called to say car was ready I asked if they had time to do the recalls on our ridgeline so we traded cars and since I hadn't been home yet Jason found a extra coupon he had and let me use it. I not only appreciated the coupon, I was grateful that they could do the recalls on the truck also. Thanks for having such a great team.

Lance,

As usual my experience was great. This time I had an appointment in the morning but I overslept and missed it. I decided to go in the afternoon just in case they could fit me in for an oil change. The gentleman at the first desk (I don't remember his name) was available first. I said that I missed my appointment with Joe and needed an oil change. I was impressed because he didn't tell me to wait for Joe. He took my keys and got my car information and then passed me to Joe. He was very friendly and helpful. My guess is commission is a part of this job and so I was very impressed by his helpfulness even though I wasn't "his" customer.

You at O'Brien are always very accommodating when we come over for service. Your driver took my husband to find a place for him to have breakfast while he waited for our car to be serviced..thank you.

Hi Lance,

My experience was great. I got in on time and the work was completed in the time promised. Joe Gomez provided the service and he was very courteous, helpful, and knowledgeable of what needed to get done.



Thanks

I have to say that this was the best experience I’ve had at the service center since I’ve bought my car several years ago, thanks to Shawn, your counter person. I’m going to Shawn from now on at the Salem Service Center, because he was fantastic!

Thank you.

Lance

Dustan was great to work with. He was professional and respectful. Buying a car can be stressfull. Dustan took the stress out of it. We were both on the same page and it made it hassel free. I added a warranty as it is a used car and I was made to feel good about the decision by Dave as I signed papers. Will recommend O'Brian to anyone anytime....


Thanks

Hello,

My experience with your service department was excellent. I made an appointment and arrived a few minutes early. I was bringing my Honda CRV in for "The Works" oil change and a recall fix. Even though I was expecting to wait about 2 hours, the work was complete in only 1 hour. It was a nice suprise to hear my name called to come to the cashier after only an hour. The waiting room was comfortable and clean. Jason Carter in the service dept was fast, friendly and his experience showed. I would recommend your dealership to anyone.


Thanks for the great service

This was the best new car experience we've had. we previously bought hondas from sterling, hannah, & capitol city in wa. Jeff went the extra mile from start to finish, a pleasure to deal with.

You know, its always easier to find things wrong rather than good with service. Which makes it hard to reply because I really can't come up with any complaints.

Tony was excellent to work with. No preasure and very good at showing and explaining various options and models. I came in fairly informed about what I could afford and what I needed and what Honda offered and he picked up on that quick and didn't take me through the hoops of sale pitches other deals had.Very personable and professional I'd send family to him.

The only other person I worked with that the financing guy, and I'm terrible with names. But he also, was one of the best people I've had the pleasure to work with on a car 'closing'. Explained things clearly and percisly - and didn't seemed bothered at all when I asked for more details or deeper explaination. Felt very genuine and likeable.

Overall I found the experience very low preasure, the staff very accmodating and helpful.

About the only complain I have, is no free donuts in the waiting area! lol
(The Honda dealer I bought my last Civic from in Nashville had free Krispy Cremes all day, popcorn, and soda. But Nashville is a huge market with only one Honda Dealer and no fewer than 4 or 5 people in there all day long. So it makes more sense for them. Just giving you guys a bad time.

Dear Lance,

I would like to say thank you for your great service. Shane and I had a wonderful experience with you guys. Our purchase was quick and easy with no hassle. Eli gasper helped us with this purchase and he was wonderful to work with. I give all credit to him! He was very patient and was really willing to work with us,(he even said he would come in on his day off to help us) J We are very pleased and we look forward to working with you in the future.

Thanks again

My husband and I just
bought our first Honda at O'Brien Autogroup and right from the begining we
were treated with respect. Jim Mally came out and greeted us right away and
answered all of our question and we we said we still wanted to look around
he wasn't pushy or insiting that we had to buy right now. He gave us his
card and the information we were looking for. After we test drove some
other cars at other dealerships we decided we wanted to come back and work
with Jim. We ended up buying the Honda Fit and are Very excited and happy
with our purchase. Great transaction all the way around.

We had a very positive experience buying our Odyssey. When I first went in last Tues Scott Koch greeted me right away and helped me look at minivans. He talked to Mike and they offered me a great price. I went to the Toyota dealership on Thurs and had to wait to get help and was not given a straight answer on price. So I brought my husband back to Obrien Honda on Saturday. Our family had a very busy schedule for the weekend and Scott, Mike, and Jerry (in finance) were very accommodating. We had a good experience and Will recommend O'Brian Honda to friends. Also, our family attends Salem First Baptist Church (SFB) and O'Brian generously allows SFB parking on park of their property on

Sunday mornings.

Thank you.

Lance,


We were very pleased with our experience with Brad. It was so easy to email him and communicate with short phonecalls, texts, and mostly email. He let me know exactly what I could expect to spend and get for financing. I was dealing with another dealership at the same time and it was horrible - I dreaded everytime they called. Brad was short precise and didn't "annoy" me at all or push me -- he let me go at my own pace.

Loving my new CR-V!!!

Mr. Donavan,


I live in Wilsonville and work in Salem. I went to the dealership in W'Ville a couple of times but went back to O'Brien because of the superior service. Jason Carter has been my service guy for a few years now and I love doing business with him. I know I'm in good hands.

Hi Lance,



Yes, it was all good. Courteous, efficient, and a great Groupon deal for my oil change! Honestly, I wouldn't have brought it to a dealership if it weren't for the Groupon discount because of the higher price. But it being my first oil change on my new car, I was really happy to be able to do so because the mechanics know this car so well. Thanks!

Your Service Reps are so courteous, it's a pleasure to bring your car in for
service, you feel confident in letting the O'Brien Family take care of your
vehicle!

Honda CRV update. Made arrangements with Shawn to have recall work on timing and fuel injector work done. He said bring it in after lunch and we will get it right in. And they did just THAT, no hassel, no delay. Just good timely work. Thanks.

I know you are all the way down in OR, but I may just take my Civic to you if service is that good! If you or your sales/service team have any photos of happy customers please send them to me so I can make content. Thanks, and keep up the awesome work.

Lance,

Thank you for the opportunity to rave about Shawn. I have been using O'Brien since the purchase of my Honda Fit almost 4 years ago and while the service has been adequate, this is the first time when I have received complete "red carpet" service. Shawn went above and beyond to handle the simple needs I had. He took the time to walk through every step of my receipt and I left feeling like O'Brien must be doing something completely different to make sure its customers have a great experience. Thank you O'Brien and huge kudos to Shawn!


Let me know if you have any questions. Thank you.

Another good job. I called Shawn and got an appointment the same day for the recall on PCM. in and out in less than a hour and a half. Good Work. Thanks

I took my Honda CRV to the O'Brien service shop because I received a manufacturer's recall notice in the mail. I received drive in service without the need for an appointment. I took the vehicle in during an unexpected break in my schedule and it was serviced very quickly. The car was ready sooner than promised. Absolutely no complaints here. (That is two great service appointments in a row!)

We recently took our Honda van in for an oil change. The rear AC unit had leaked and I asked if they could check it out for me while I had it in. They said they could.....no problem! It turned out to be a plugged water drain which they quickly unplugged for no charge. We so appreciate the great staff at Honda! They are efficient and always do a great job!

Dear Mr. Donavan:

I want to report that again I had excellent service. Jason was the Tech. who waited on me. After taking the car and finding out what needed to be done he came and explained to me what needed to be done and ask my permission to make the corrections. When the car was ready I was a happy customer. The young ladies at the paying desk was very friendly and nice also. Thanks for your service, I’m happy with Jason’s customer relations attitude.

Hey Lance,

O'Brien is my HONDA dealer from this point on! That is, as long as you don't change the way your doing business and continue to use and evolve your internet sales department. It's the only way I'll purchase a car... Also Brandon Bodine is an exceptional salesman and perfect for Internet sales!!

Thanks!

We had a great experience with Honda. We went in for an oil change. However, the condensate drain tube in the rear air conditioning unit was plugged. The fellows in the shop took care of it quickly and it was greatly appreciated as it was leaking when we used it. You have a great bunch of guys back there! Thank you!

Hi Lance,

I apologize for such a long delay in response to your e-mail. As you previously saw, I purchased my brand new 2011 CR-V on Aug. 20th and have logged over 6,000 miles on it since then. We've taken it to the Oregon Coast Aquarium, Long Beach, WA, Mt. Hood and I also use it as my daily driver. The mileage has been great and I'm so glad I decided to go with the EX-L model. I've already purchased the all weather floor mats and cargo mat for it. My son calls it "Mommy's new car" and he loves the sun roof the most. The weekend before Thanksgiving, it snowed 3-4 inches up at my in-laws house near Mt. Hood, so I got to test out the traction control and 4 wheel drive handling on the snowy roads. I look forward to taking it up snowboarding this season and hopefully I can purchase the roof rack and snowboard rack in time!

Thank you to Patrick and your entire team for helping us get this vehicle at the right price and in the exact color I was looking for. Apparently it's one of the hardest colors to find, which makes it easier for me to know it's mine. :o)


Again, I apologize for the longest delay in responding to your e-mail. I am very happy with my new CR-V and hope to refer friends and family to your dealership in the future.

Joe is always excellent to work with. Friendly. Takes down the information and checks on what the customer asks that he check on. Contacts the customer when car is ready, and, has the shuttle driver available to take/pick up as requested. Thanks again, Joe. It is appreciated.

My wife and I recently trade in our car for a newer one. In the process, I have been impressed with Eli's honesty. There is no doubt that in the future I will buy another car from a salesman
that posses the same skills and honesty I perceived from Eli Gaspar.
I highly recommend Eli Gaspar as the right go to person if you are looking
for great service and a win-win transaction. It was a great experience doing
business with Eli Gaspar and I think he is an asset for the sales team.
Thank you Obrien Auto group and in particular to Eli Gaspar.

Mi esposa y yo cambiamos nuestro auto por uno mas nuevo. En el proceso, me
he sentido impresionado con la honestidad de Eli.
No hay duda que en el futuro comprare otro auto con un vendedor que contenga
las mismas habilidades y honestidad percibidas de Eli Gaspar.
Altamente recomiendo a Eli Gaspar como la persona indicada para ir si decean
un gran servicio y una transaccion justa. Fue una gran experiencia haber
hecho negocios con Eli Gaspar y creo que es una persona clave en el equipo
de ventas.

Gracias Obrien Auto Group y en particular a Eli Gaspar.

Hello Lance,

I would like you to know how professional, knowledgeable, helpful, and patient your salesman, Eli Gaspar was with me when I was searching for just the right car for my daughter. She is really happy to finally have her first car, and I am happy I didn't have to trade my car or truck in to make it happen. We are fortunate enough to have our own transportation for many different needs now. I have searched for many months, and it can be exhausting to constantly be confronted by pushy car sales people. I have had to drive through lots faster than I want to because the same sales people have seen me looking, and some hounded me to trade my car. I pretty much know what I'm looking for, and it's ultimately up to me to decide what, or if I buy a vehicle. I had nothing but a great experience shopping with Mr. Gaspar. I am so glad he came out to show me every car I asked about. He was not pushy, but educated on each car and let me be the decision maker. Other sales people tend to tell me what I want and thats why I walk. I came back to your lot because of Eli's customer service, and ended up finding yet another car we hadn't seen before. Thank you for hiring him, and I will search him out for my next purchase.

Mr. Donavan:


Thank you for requesting my feed back about my visit to O’Brien Auto Group, service department. This visit was for the oil change and check up plus a new air filter. I was late in bring the car in as I forgot to look at the sticker, but all is well that end well.


Again I have to report that in my opinion you have a very good employee in Jason. I do like the way he treats the customer and gets the job completed to my satisfaction.



Thanks again for your service.

Lance,

I have been very satisfied by my experience at O'Brien. Your sales staff and service department are first rate. Keep up the good work.

Best Regards

Jason Carter was very helpful in scheduling our appointments and communicating with us. The car was very clean when returned to us. Overall, a pleasant experience.

Lance,

I took my Honda CRV to the O'Brien service shop because I received a manufacturer's recall notice in the mail. Thank you for offering drive in service without the need for an appointment. I took the vehicle in during an unexpected break in my schedule and it was serviced quickly. The car was ready sooner than promised. Absolutely no complaints here. That is two great service appointments in a row.

Thank you

Hello Mr. Donavan,

My name is Yokiko Swain, earlier this month I brought my Honda Civic into Honda of Salem for repair. I was contacted to complete a survey about my service, however I never received a survey. I wanted to at least inform you that my service was above and beyond what I had expected, and I sincerely appreciate all of the hard work that Joe and Craig provided. Please thank them for their wonderful work, and I will definitely be returning to Honda of Salem for any of my vehicle needs.

Please feel free to contact me if you have any questions or concerns.

Dear Mr. Donavan,


I should have sent this off much sooner but have been sidetracked by medical appointments after my car accident which in turn led to us purchasing our Honda Pilot from you. John Steward was our Salesman and we were beyond pleased with the wonderful customer service he gave us. He called to keep us updated and went out of his way to make sure we were completely happy. We have never had such a smooth vehicle purchase with out heavy salesmen breathing down our throats. It was truly a pleasure to work with you all. Thank you and the biggest thank you to Mr. Steward for his outstanding customer service and to Dave one of your Finance Gentleman. We will definitely come back the next time we purchase another vehicle.

Lance, we were very pleased with the service we received as we brought our 2010 Accord in for a wheel-bearing replacement. The car is still under warrenty, and it was repaired promptly, and without any charge or fees or hassle.

We were treated very well, called when the repair was done, and had no major waiting or delay time with any of the process.

Thank you

We had the pleasure of
doing business with Jim at O'Brien Auto Group while trading in our Honda
Civic for a new Honda Civic Hybrid. Jim was VERY knowledgable, patient with
all our questions and did not pressure us at all to make the deal. We
couldn't be happier with the staff at O'Brien or with our new car. Thanks
Jim!!!

I had very good service for my oil change, I never have any issues when I come in for service.



Thank you

I just brought my car in for its first oil change. Everyone was very
friendly and cheerful. It was a pleasant experience Sent via BlackBerry by
AT&T

Lance,

I appreciate you asking about my experience. Each time I come in I figure I've been there often enough they won't ask again. I'm pleasantly surprised to be wrong.

When I come in Joe (not sure his last name) usually help me. I made an appointment for my 20,000 ish mile check up this last time. That day I went to a parade and was going to be late. Joe was wonderful about changing my appointment time to a little later in the day so I could still come. I don't know if this causes any problems for the mechanics but I really appreciate his willingness to be flexible and the fact everyone lets him do so.

Thank you

Working with Joe was a very pleasant experience, he has wonderful customer service skills and a keen eye for detail. You have a gem of an employee.

My experience was great as always! Once again Joe was so great and helpful over in Honda service! Thanks again for such an easy time!

Hi Lance,

I had a wonderful experience with your colleagues at O’Brien BMW. Engaging in BMW talk with the “infamous knowledgeable” Jimmy, was a truly wonderful experience. All of your team members greeted me with warm open arms and made me feel very welcome. The day I purchased my 6-Series, a few issues aroused and the car was in-drivable. Your team jump right on it to resolve all of the car problems. Once the issues was fixed, the car was delivered to my front door. I will recommend my friends to come over to O’Brien and enjoy the experience of being part of a warm family.



Warm Regards

Hi
I recently had a car oil change at the Salem Honda complex. The follow up survey was inadvertently deleted from my e-mail, but I wanted to let you know how pleased I was with the service and customer care I received. From the moment I entered the lobby I was welcomed and spoken to in a respectful and clear manner. The options open to me and the service history of my car were explained in detail and although informed of the possible services my car needed, I felt that there was no uncomfortable pressure or "sales" techniques being used to hurry me into making a decision.
The oil change was timely and the new waiting lounge comfortable and warm with complementary coffee, and/or water on offer for those of us who were waiting.
I really think there has been an improvement on the quality of customer care at your facility.
Thank you.

Hi Lance,


Our experience was just great. Dustin was a big help and went out of his way to make us the best deal he could. He beat out all the Honda Dealers in the state, almost! We love our Fit, too!!



Thanks!!!!

Dear Lance, I cannot say enough about Joe in the service department. He has helped me on several occasions; going what I would think was above and beyond normal customer service. While waiting in your new lounge I was also witness to him helping and answering other questions from other clients. I love having my car washed and vacuumed it is a wonderful service to your clients especially around here in the winter.

I have always been able to get an appointment timely and so appreciate Joe's getting me in when I am in need.

Thank you

Just wanted to let the personnel at O' brien Honda know that I really appreciate the friendly and helpful service. The employees work hard to get your car in and out as quickly as possible. They also communicate clearly about the service your car received or is in need of. Most often my car is serviced in a timely manner and I love having my car cleaned inside and out! I will never take my car anywhere else. These are honest folks.

Hello Lance,


I recently had my 2011 Honda Pilot serviced at O'brien. This is my third car purchased from your dealership and I want to express my positive reaction to both the sales and service experience. My most recent oil change and tire rotation was great. I like the new lounge at the Honda building. I can count on getting my car taken care of, a nice car wash and the people are pleasant, attentive and make good recommendations on service requirements.



I look forward to continuing to have my vehicles serviced there and will likely buy my next vehicle from O'brien Auto Group.



Best regards,

Your new waiting lounge is a huge improvement!It is large and roomy, has more seating, the internet usage is a plus, and most of all... it doesn't have that musty smell the old lounge had. Kudos

My experience at O'Brien Motors yesterday was very favorable. Joe (the man who took care of me) was very personable, very thorough, and very efficient. The office was very busy (they were short an employee) yet Joe handled not just me but several customers. My car was serviced in a timely manner, I was called when it would be finished, and they washed my car!



Thank you for the good service.

I visited 5+ dealerships before going to Honda of Salem. The employees were helpful, knowledgeable and weren't pushy! Car shopping was always such a stressful experience before I purchased my CRV from Honda of Salem, I'll buy all my cars here in the future!

Dear Lance,

I popped in to the service center Monday afternoon this week, as I had been told to do for an oil change (no appointment necessary), and Joe took great care of me, getting the mileage from the car and checking on which backup light it was that was out. It took about an hour, as I had been told it would, and the cost was actually a little less than the estimate (always a pleasant surprise). Joe went over the mechanic's report with me to let me know of a few items I might want to have checked out the next time I come in, and I left, only to find I couldn't start the car. Joe came out and helped me - the steering wheel had locked, and needed to be "unlocked" in order for the key to turn the ignition on.

I was very satisfied with the service, the length of the wait, and the extra help with solving the problem of starting my car.

Although its hard to get to the dealer for vehicle upkeep with a busy schedule, the Honda dealership in Salem always makes the experience pleasurable, they are always courteous, knowledgable and always have time to explain things to me when I ask for an explanation.



I always dreaded going to get my car taken care of even if it was an oil change but the Honda Dealership, I don’t dread it, I just have the problem of finding the time to do it.



I appreciate the people at the dealership and hope they never never never leave.



Fantastic dealership !!!

I had my car in for an oil change on 11-15 and received excellent service. I was also very pleased that O'Brien Honda excepted a coupon from Power Honda in Albany for the service I received.. I always get great service. Thank you!

My experience was a great one! Customer Service at it's best! I love my Honda :)

Hi Lance,

I had a great experience at your service department. All the staff that I had interactions with were all very helpful and knowledgeable. My wait time was short, which was very nice.



Thanks for the great service!

These folks are the real deal. Brought in my '09 Fit for a diagnostic and learned that the "issue" was self-inflicted and basic; the guys were great and even explained things in a way that didn't make me feel like a total dork. Everyone up front was very helpful, as always. Customer service seems to be a clear priority here.

Hi there,
I purchased my Honda CRV there in October and had a wonderful experience.
The people that helped me were genuine, honest, and weren't pushy at all. I had looked at other dealerships for cars during the few days prior and felt uncomfortable at them because it was clear that the salesmen were only out for the sale. I could tell that the employees at Honda of Salem really cared about my preferences and wishes in a car and did nothing short of getting me the perfect car for my me and my family.
I will absolutely recommend anyone to Honda of Salem!
Thanks so much,

Eli Gaspar was honest, fast and pleasurable to do business with, thanks ELI!

Eli Gaspar was great. Good customer service, very friendly.

Got the car I wanted!

Great customer service and knowledge. Also a great person, nice to talk to.

My experience at O'Brien recently was great, thanks to Jeff Jaynes. Jeff was
very low key, not pushy, and helpful when it came to looking at the pros and
cons of buying a Civic vs. the Accord. The financial process was long but
Jeff made sure I was comfortable during the wait : ) Thanks!

Jim Mally and Mike Sullivan did a great job assisting me throughout my new vehicle transaction. So, overall another great experience and look forward to coming back for future business.

Eli was fantastic. he took his time and really wanted to help me know about my car. Jim was also extremely helpful and very knowledgable. Knew his stuff

fast and thorough. You can't beat that.

We have purchased a 2011 Honda Odyssey from O'brien Auto group of Salem. Jim Mally was our sales person. He was very knowledgable about all the Honda vehicles. We were debating between a Pilot or Odyssey, He helped us make the right decision for our needs. We would highly reccomend Jim to our friends and family. He was great to work with, and still helps us even after the purchase. "Above and beyond our expectations."

Thank you Jim !

I had a wonderful experience getting my car serviced there yesterday! I usually always do. Joe was extremely efficient and explained everything! I got a ride home after dropping my car off and that driver was very nice also.



I like dealing with all your service guys. Thank you for making me feel special!

Refreshing experience! I worked with 3 other dealerships before contacting Honda of Salem. Hands down they had the best price, worked the hardest to find exactly what I wanted and made the transaction easy. Ask for Jim Malle. I will buy our next car from him as well.

Hi Lance,



Jeff was very good ,service was also very good. You have good people working for you,

Honestly don't know why I just didn' t go here 1st. Can't say enough good things about this dealership.

A+ dealership. Strongly recommend.

Highest recommendation. Obrien auto group and Honda of Salem are the reason why I'm saving 150 a month! I was ripped off by a dealer in Portland that's now out of business and came to O'Brien auto group looking for help out of a terrible loan and terrible car and they helped me. I owe these folks a lot, thank you.

purchased a 2004 Toyota corola here and I was very happy with my purchase. I looked at a lot of used Hondas and used toyota's but finally decided on the corola. I looked at 6 different cars at different dealerships and the nicest one I found was at this dealership. I really appreciate the time they took to show me the history on the car and they have called me a few times to make sure everything is still going great. I would very much recommend this dealership.

Polite, professional, and never pushy. Answered my questions, never put me off and returned my calls and emails. I was impressed with them from the get go. All in all I got a great deal on used 2007 civic. Head in there and see for yourself.

I talked to Matt the sales manager, I asked him to match a price for me and he did. I drove in and found my car detailed and fully gassed ready to go. Quick and easy, these guys made it very simple for me and I appreciate it.

Laid back, no pressure, no sales pitches. I was looking for 3 things, to save money, save time by not spending all day at the dealership and most IMPORTANTLY I wanted a honest professional sales person. I got all 3 here. Cudos to Honda of Salem. You guys are outstanding.

Excellent service and at a great price. I'll bring my vehicles back.

Sent from my iPhone

Lance,

My experience purchasing the Honda Odyssey with Jeff went extremely well. He was able to find and deliver the vehicle when we required it and kept in touch with me along the buying process.

Hi Lance,



Last Friday morning I brought my 2010 CR-V in for a recall and the service was great. The new waiting area is nice and my car was finished in a timely manner.



Thank you.

Hi Lance, I just want to say how great my experience was last week getting my oil changed at your facility. The service writer also reminded me that I was due for a service "B" on my CRV, which I did.
Then I waited in the new customer lounge while I waited for my CRV. I also like that each time I get my CRV serviced that my CRV gets washed and vacuum. Thanks.

Dear Lance,

I took my Honda CRV in for a routine oil change in September. Jason Carter
greeted me in a friendly, professional manner. He attended to each detail
appropriate to the service and my concern with my noisy brakes. He directed
me to the new customer lounge as it was my first time to this lounge.

The lounge was very comfortable. It was set up to meet most every possible
need one could have waiting for servicing to be completed. The only
possible addition could be a snack machine, if one was not already there.
Sometimes a wait can be longer than anticipated due to unexpected findings
in the servicing.

All in all it was a great visit. My wait was short. I cannot say enough
about Jason. He gives recommendations, respects customer requests, is very
knowledgeable, does not argue (which I have had experience with in the
past), and is a pleasure to work with. I will request him for every visit.

Completing my visit was paying my bill, which was fully explained to me
before servicing. Honda cashiers have always been very amiable and
efficient.

O'Brien/Delon Honda has been my dealership of choice for 3 cars and 24 years
ish!

P.S. Greg Anderson is a superb leader of the Servicing Department.

Built a Honda fit online, contacted Honda of Salem and they ordered it for me. Very simple very easy process. No pressure no lame sales pitches. I really appreciate their honest straightforward approach to selling cars

5 star rating on Yahoo!

Excellent dealership to do business with. I am always surprised when I get truly top notch customer service and I can say without a doubt that my experience here was the best I have had at a dealership. Top to bottom everything was professional. If you are looking for a new or used honda go check these folks out. You will not be disappointed.

I really appreciated your sales staff listening to what I wanted in a car, and making it happen. The color of the CR-V wasn't available in the valley, but Brandon searched for it and found it. It was quite of few miles away, but they could get it. The car was delayed one day and I didn't have a ride up to your showroom, no problem we will send someone down to pick you up. I wanted leather seats, no problem we can get it done. And provide a loaner car.

I didn't hear what you couldn't do for me, just what you could do!!!!

Thank you,

I apologize for the slow response. I left on vacation right after my visit to Honda. I greatly appreciated the wonderful service. The whole ordeal with the auto glass company and my windshield replacement was quite a challenge. However, the team at O'Brien was wonderful!

I received a loaner car while the shop checked the car to ensure the problem wasn't with the wipers and was with the newly replaced windshield. The experience with Action Auto Glass was highly frustrating and O'Brien staff made the experience tolerable. Finally, the Action Auto Glass admitted the new windshield was warped and agreed to replace it.

I appreciate the great service and knowing that if I have a problem I can expect wonderful support and service!

Thanks!

Hello Lance,



After my first experience at O'Brien, I was nervous about going back. My friend took my vehicle in for me, as I had to work. I understand that he was very well taken care of by both you and the service person you set him up with. I was placed in a loaner car that was much better equipped to handle the size of myself and my family, and when I received my car back, it had been cleaned as well as serviced. I want to send you my most sincere thanks for taking care of us. I no longer have reservations about bringing my vehicle back to O'Brien.



Thank you!

Lance:

Your Honda Service team always does a great job for me! They take great care of my car, give me a ride to work, and pick me up when it's time to return.

Keep up the good work!

Hello Lance,

My experience working with O'Brien Auto Group was great! It was a very smooth process and Stan was "Fantabulous" through it all. I would definitely visit you guys again for future purchases.



Thanks again,

I had the Honda service group perform my OCP yesterday. Service was excellent - best yet. Joe and Jason are running a "tight ship". I will very likely, due to my experience, return for my timing belt and 90K service and quite possibly return there soon to fill a "3rd driver" need that our family now has.

Thanks for the 5$ Starbucks.

I really enjoyed my experience with Obrien auto group! Brandon was great! I loved it so much that I sent my best friend Sadi there for her new car. She ended up buying a honda with Brandon as her salesman all because I told her how great you all were to me! Thank you for my awesome car!

The O'Brien Auto Group treated us very well when we took the car for it's re-call. We were happy with the experience.

I had a great experience. no hassel or pressure. Brandon Bodine was a very charismatic sales person. I will recomend you to my friends.
Thanks

Had a great experience. No hassle, got me the car I asked for. Would do it again. Jim Malley and Jeff Jaynes were extremely helpful and not high pressure, just tried to help me find what I wanted.

Thanks!

honestly, this was probably the best experience when buying a new car so far.

First, when I started shopping around via the internet you guys were the only

dealership that I had any response at all from. Then the price negotiations over the net

saved us time and after that we had real pleasant time purchasing our Pilot thanks

to your sale guy Eli. My wife and I dislike the pressure of some sales people use

to make a sale but this was not the case. Seems that your staff knows how to deal

with customers. Just a week before we bought this car from you we went to a dealership

that is close to our home but they were to pushy so we left. The trip to Salem was worth it.

Thank you again for the car and the fun of buying it and for having a respect for our time.

Again it was a pleasure to have my CRV serviced with you. I got right in and it was ready as promised, and sparkling clean. I appreciate the honest service, not trying to sell me on something I don't need.

My recent visit went fine without any problems.

I have bought two cars from your dealership since moving to Salem in 2005. I have had both regularly serviced there. Obviously, that would not be the case if I were unhappy with my treatment as a customer.

I appreciate have free transportation home or a loaner should you need to keep my car for an extended period and the free car wash and coffee in the waiting room is a plus.

Keep up the good work.

Dear Mr. Donavan,

I always have a good experience with O'Brien Auto Group. Chad was a gentlemen and even washed my car before I left. Your group trouble-shooted a problem, ordered the part and called promptly when it was in.

You run a classy outfit and I have sent some Lake Oswego folks your way.

Sincerely,

Joe, Shawn, Jason and all the service dept. did a wonderful job when I brought my vehicle in for some maintenance. Quick, efficient and courteous staff.... great job!

Hi,

Thanks for your email. My recent purchase was the first I'd made at a dealership, so I went in with a certain amount of hesitation. I was pleasantly surprised, though. Dustin was very accessible, easy to deal with, and personable. Even though part of why I was looking at O'Brien was the good things I'd heard about how you treat people, my expectations were definitely exceeded. Everyone I worked with there was exceptional, and I'm very happy with my purchase! I'm still waiting to get the financing paperwork from the bank, but I was told that could take a couple weeks, so I'm expecting it sometime next week.

If you'd like responses to any more specific questions, just let me know.

Thanks!

Lance, I would just like to say thanks, . Service and repairs were done swiftly and complete. It was nice to have the use of a loner car. Advisor Shawn Spring went the route for me to get the deduction from coupons. So nothing but good things from this customer. Will be back for service. Hopefully, I won't need any more repairs for a few miles. And I can't say that I love this CRV, because that would be unfair to Geraldine, But I do really enjoy this car.

As usual, your service was outstanding. I arrived at the appointed time; Gary was ready for me; the paperwork was processed quickly and efficiently; a loaner was provided; my car was ready and clean when I arrived to pick it up at the appointed time. I appreciate the spirit of O’Brien’s service so much.

Thanks,

You guys are always great! When I dropped my husband's car for an oil change, it had garbage piled up to the seat on the passenger's side and your staff when WAY-over and beyond by throwing it away and vacuuming the floor. I told him he owes you guys big time for helping him out. :)

Thank you so much for always going the extra mile and providing exceptional service.

Sincerely,

I had a very good experience. Not only was Shawn good, but your afternoon pick-up driver was great. He was very professional and courteous. I’m not sure of his name (sorry). Shawn went over my service line by line, plus explained to me why my breaks re-act differently when I have a full tank of gas, which was concerning to me until I understood.

Experience was great as usual and the job done more quickly than I expected.

Thanks,

Was wonderful. I work with Gary and he is always willing to go up and above with his customer service. I did need to bring my car back because I still had some vibration going on, however they put it right back in the shop and resolved the issue immediately.

Thanks so much!

We had a great experience!! Our salesman was wonderful!!

Both Larry Ferguson and John Judkins were top rate. I could not have had a better buying experience. They should both get raises!

Our experience there met our expectations to the littlest things. You're staff was very inviting and friendly. They were never pushy which we were hoping they wouldn't be and got us the car we wanted and at a price we can afford. I would recommend your place of business to anyone I know looking for a car and a great staff who is there to help. Thanks again for the new car! We are happy to see that our daughter is loving it as much as we do. Have a good day and thanks again!

I was very pleased with the service I received from the O'Brien Auto Group. In particular, your staff was very friendly and welcoming, the car was ready when promised, and your service manager did not try to sell me additional services. It is very rare for me to take my car in for services without the service dept pushing for additional "must be done" services. This was the first time that I used your service department, and I will be back.

One possible suggestion----are you able to offer a frequent service card, for example, buy 6 oil changes, get the 7th one free?

Your dealership has once again shown what customer service is all about. Picking my car up, servicing it and returning it to me as promised shows great customer service and it is greatly appreciated.

Thank you,

Thanks for the opportunity to give you feedback! My experience was wonderful. Check in was simple, fast and the staff was courteous. I was thoroughly pleased with all aspects of the service.

My experience at O'Brien was easy. I had stopped by to look at a car I saw online. When I arrived, that particular car had sold but there was a comparable car I was shown. I received more than I expected for my trade-in, which was a pleasant surprise. I did have to return to re-sign my contract because the terms changed but appreciated that I was compensated my gas since I had to drive back to Salem from the coast.

Thank you very much!

Everybody was very helpful and went the extra mile.

Thanks,

I had a very good experience buying my car. No nonsense, as far as I could see. I worked with the young man named Brad. He seemed to know his product and was very helpful.

My experience was very good and Jeff is a great salesman thank you very much!

I have already told several people about the great experience of dealing with your sales person. He was so professional and polite, unlike the sales people we encountered at the local dealerships.

It was a pleasant, extremely smooth transaction and we really appreciate that he drove the car to Grants Pass and took our car from there.

Best regards

Wow! I have had the most amazing experience at
Honda of Salem. Toni was very patient with me while I test drove multiple
vehicles trying to figure out what I wanted. Never did I feel pressured or
obligated to purchase a vehicle and that is VERY important to me. He even
searched the used cars for another make that I was considering as well. He
was knowledgable about the vehicles and very personable. I've done a lot of
car shopping in the past weeks and I can't say the same about other dealers
or their sales associates. I enjoyed the honesty and professionalism of the
team here. I'm especially happy with my purchase because I was given the
time and information to make my decision without pressure. I LOVE my new
honda fit! I will definitely recommend this dealership and especially Toni!

The service was great as usual. Chad was tied up on the phone for quite some time when I came to drop off the car. Another person stepped in and took care of me just as well. I told them I would return in 90 minutes and when I returned the car was just coming from the car wash. Got the bill paid quickly and was on my way!

Thank You!

First of all, Jason at your service desk was helpful as always. We really liked your new waiting area, too. Granddaughter found the toy section right away and that kept her busy while I played some games on your computer, keeping me busy. The time flew.

Car was done quickly (or, see above!) and was clean.

The only downside to the service was I had prepaid for an oil change through Groupon, then forgot to use it! Thankfully, I can use it next time as the expiration date is five months out.

As always my experience with my auto service was excellent. I was greeted right away, intake was taken quickly and the service was completed in under the time I was quoted. I am very pleased with the service.

In the end, everything went very well. I love my new VW Jetta TDI, and recently came in to Honda (yesterday), to have one more service done (oil change/break fluid and clutch fluid change) on my Civic that I purchased 12 years ago when your organization was Delon. I sold my Civic today! Sad to see it go, but happy to be in a mid-sized car.

Overall the car buying experience is overwhelming in general; however, I know that your sales team and management understand this, and I feel like the deal went great regardless of any bumps. I also want to give Kudos to Jon (I cannot recall his last name at the moment) Finance advisor in BMW. He was incredibly helpful, professional, knowledgeable, patient,and was even able to help my husband and I get a lower rate than we were already approved for by our credit union. I think Jon's customer service should definitely be acknowledged.

I'm sure we will be coming back, as we want to keep our purchases local. Who knows, maybe I will upgrade in to BMV next time (12 years from now... just kidding).

Best Regards,

Tony was incredible. Period. The man who did the financing papers for the lease was also very good. I had a deadline to meet, and he got it done.

Thank you Lance. Please tell John and Matt and your F&I lady (is it Janette) they all did a great job.

Thank you for your e-mail. I have to tell you that I really enjoyed coming to O'Brien's, and working with Stan. What started out as just looking to see what was avalabe turned into buying the right car! Stan is a wonderful car dealer, and you are very lucky to have him. He was patient, did not push or try to hard sell the car I bought, and was just a most pleasant guy to work with. I certainly plan on bringing my car back to O'Brien's because of the wonderful customer service I received from Stan, and from Robert when I brought my car in to check the engine light. David was also great to work with in dealing with all the paperwork, and he has a great sense of humor (and also found a great interest rate on the loan!). It was over all a terrific experience, and I look forward to dealing with O'Brien's in the future!

Thanks,

We had a good time Friday evening leasing our new 2012 Civic from the O'Brien Group. It was late - closing time, but the team forged forward to complete the necessary paperwork and allow us to drive home with our new vehicle. Thanks for going the extra mile! We are very pleased with the new ride.

Hi there,

Service was great. I was surprised and pleased to hear from you all about a recall, happy with the flexibility of times and with the speedy turnaround. Service was prompt and friendly.

My only issue with the whole experience was trying to find the service department. No big deal, just asked in the showroom. Perhaps I just didn't see it but a sign above the ramp headed down to the service department could be useful.

Best,

Lance - Thanks for your email related to the service at O'Brien Auto Group - Honda Service Center. Joe Gomez, Service Advisor, was great as usual, and your reception staff was very good as well. It was a great oil change service job.

Thanks,

It was far the best customer service I’ve experienced with Honda. I brought my car in for its 60K service. Shayne was very professional and explained everything in great detail. He also had the shop replace a screw on the front bumper of my car at no charge. Thank you for the great customer service.

I had my Honda serviced (oil change, etc.) at O'briens last week, and as usual,I was happy with how I was treated. Jason is very good at the front desk. He makes sure that I understand what scheduled maintenance needs to be done, but is not pushy. I've scheduled an appointment for next Thursday for some maintenance procedures for my '06 Civic.

By the way, the new customer lounge is very nice, and I'll take my cross-stitch with me and just stay there for the two hours that my car is being serviced.

Thank you,

I apologize for not responding with feedback closer to the purchase date, but I have been busy driving! I purchased a 2011 Honda Fit from Ryan Pfaff on 9/9/11 through your on-line service area. The experience was extremely easy. Ryan was extremely responsive and very friendly. I will certainly recommend the Obrien auto group and Ryan to anyone.

Thank You,

recently had to bring our Odyssey for some issues with the locks. Joe was a fabulous service manager, as always. He was even able to get a part in earlier than expected! It was unfortunate that the locks had the issue with what I would consider a fairly new vehicle, but at least we received good service!

Thanks,

My wife and I just purchased a Honda CRV from your shop just this past weekend. We had dreaded doing the car shopping as we both are not much for the sales pitches and the pressure sometimes applied to customers when car shopping. All that changed when John Steward introduced himself to us.

Never once did my wife and I feel pressured, pushed, or rushed into making a choice about the car and that is a credit to John. He became more then a salesman but rather a friend that was easy to talk to, easy to deal with, and very helpful with questions we might have regarding the car and the process. In previous experiences we had individuals that did not listen to our needs, wants and ideas but rather looking to make a sale, this was not the case with John. In fact a salesman drove us away from purchasing with another dealer due to his constant phone calls, and inability to listen to what we wanted. John is the reason we purchased a car at your store.

John should be commended on a job well done, and he is a very special employee for you and good to have, you are lucky.

The service was great, my wife and I are really thrilled with the car and look forward to a great relationship with Honda!

Thanks!

We received your email thanking us for our purchase and wanted to provide you with our feedback. I want to thank you for the amazing customer service we received. Bruce had been researching trucks for some time and while we were certain we wanted a Honda Ridgeline, finding the right one was the challenge. He visited several dealerships and found the best deal and customer service with your store. ...no pressure, just a good honest deal. Carshopping has always been on my top ten list of stressful experiences. (sorry ) but this was not the case.

We are truly enjoying our new truck...our dog Buddy really likes that the backseats fold up leaving him plenty of room to travel with us!

We had a great experience coming in to have an oil change and for you to do the recalls. I really appreciated the friendly staff. Also thanks for cleaning my car along with the inside.

My service experience was just what I expected. Car was ready on time (early actually). Thanks for a great service department - I have been bringing cars in sinch 1986.

Thanks,

I contacted this dealer as they were on "true car". What a wonderful experience. Brandon was very professional and even drove my new Accord to me. I have already recommended him to at least 5 people and I just got the car a few days ago.

Sean was very helpful, love your new customer lounge too!

I had a most satisfactory experience, as usual, with my most recent visit to the Honda Service Department.

Thank you for asking,

ruly a very positive experience I have had with O''Brien Honda of Salem. My husband recently passed away in June, and we have usually purchased our vehicles together... O''Brien Honda of Salem made it very easy for me to make my purchase without my husband. Thank you for your help, trustworthiness, and overall kindness to me. I really appreciate it, and I love my new 2011 Element! I have the vehicle I wanted, and I am extremely happy. Thank you.

THANK YOU FOR HELPING ME ARRANGE AND SHIP MY NEW ELEMENT FROM YOUR DEALERSHIP TO HAWAII. THIS WAS ACTUALLY THE DECIDING FACTOR IN PURCHASING THE VEHICLE FROM O'BRIEN, AND I AM VERY APPRECIATIVE OF YOUR WILLINGNESS TO ASSIST ME IN THIS AREA AND MAKING MY PURCHASING EXPERIENCE A TRULY POSITIVE ONE. THANK YOU SO MUCH!

THERE WERE NO MORE '11 ELEMENTS AVAILABLE IN HAWAII WHEN I EXPLORED MY OPTIONS ON THE WEST COAST. I FOUND MY OVERALL EXPERIENCE WITH O'BRIEN HONDA OF SALEM WAS AN EXTREMELY POSITIVE ONE. THANK YOU FOR YOUR HELP, QUICK PAPERWORK FOLLOW-THROUGH, AND VEHICLE/ACCESSORIES DELIVERY TO ME. MY LATE HUSBAND AND I HAVE BEEN TRUE HONDA LOVERS. FROM 1983, WE PURCHASED 7 NEW HONDAS (PRELUDE,2 HATCHBACKS,CRV,'05 ELEMENT,'09 CIVIC SI, AND NOW MY '11 ELEMENT). I WILL REMEMBER O'BRIEN FOR MY NEXT HONDA PURCHASE.

I AM VERY APPRECIATIVE OF THE HELP I RECEIVED FROM DUSTIN DETTWYLER AND JEREMY QUINTANILLA IN MY RECENT HONDA PURCHASE. SINCE I LIVE IN HAWAII, COMMUNICATION AND TRUST WERE VERY IMPORTANT TO ME. I FOUND COMMUNICATION WAS NEVER AN ISSUE FOR ME THEY WERE ALWAYS AVAILABLE TO PROVIDE ME WITH QUALITY ASSISTANCE. SO ALSO TRUST WAS NEVER A PROBLEM FROM THE PURCHASE PAPERWORK AND MONEY TRANSFER TO RECEIVING THE VEHICLE AND ACCESSORIES-THEY MADE IT SO EASY FOR ME. THANK YOU - I LOVE MY NEW 2011 ELEMENT!

We recently had our '09 Honda Accord in for maintenance regarding a recall notice. The person who took the order was great. We decided to go with a regular maintenance also while the car was there. When I picked up the car, I was able to use a 15% coupon on the cost of the maintenance. The car was clean inside and out. Really; it was an exceptional experience.

Thank you.